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🐞 Report a bug, or suggest a feature

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Written by Supporter
Updated over 2 years ago

Found a bug?

If you’re experiencing an issue, please get in touch with us through the messenger in the Cognise app, or via email at [email protected] and let us know.

Helpful information to include:

  • What you were doing in the app before you experienced the issue

  • What happened, and what you expected to happen instead

  • The text of the error message

  • If you’re using our web app, which browser and version you’re using

  • Screenshots, and screen recordings if possible — these really help us understand what you’re experiencing.

Need a different feature, or add-on integration?

Check out our public feature request board to see if someone else has already suggested the feature you’re thinking about. If you add your vote, you will be notified about any status changes.

To suggest a new feature, please enter a feature name and a short description, then click Create post. You can add comments with more details about the functionality you’re looking for after creating your post. We regularly review this information to prioritise and build new features!

If you’re suggesting a new feature, we’re very interested to know:

  • What exactly are you trying to do? What is your desired outcome?

  • What is your current workflow, or process to achieve this?

  • What types of presentations would you use this feature to create?

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