What tech stack does Cognise run on?
Cognise runs entirely on the trusted industry-leading cloud service provider Amazon Web Services (AWS). We use AWS for the hosting of staging and production environments. AWS data centers are monitored by 24×7 security, biometric scanning, video surveillance and are SOC 1, SOC 2, and SOC 3 certified.
AWS’s security policy is published here: https://aws.amazon.com/security
Where are your servers located and data stored?
Cognise runs from AWS’s data centre located in Sydney, Australia and utilises some services in Oregon, USA which are not available in Sydney. We also run Cloudfront distributions which are available globally.
For more information on AWS security, click here.
Who has access to Cognise Servers?
Only certain members of our team have authorization to access the servers. We never breach customer confidentiality.
What about physical security?
AWS infrastructure is housed in Amazon-controlled data centres throughout the world. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centres.
Is our data encrypted?
All communications with and between Cognise servers are encrypted using industry-standard TLS/SSL.
What security certifications do you or your vendors have?
AWS facilities are accredited under: ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
PCI Level 1
IRAP
Privacy Act (New Zealand and Australia)
And others. More from AWS:
What security provisions and practices are in place at your data centers?
AWS data centre facilities feature 24-hour manned security, biometric access control, video surveillance, and physical locks.
All systems, networked devices, and circuits are constantly monitored.
Does your company outsource any portion of your information security?
Cognise relies on industry-leading vendors like Google, Amazon, and Microsoft to provide services like application hosting, corporate email security and corporate file security.
How is data backed up?
Cognise utilises Database Backups every 12 hours and content replication once a day. All Data is backed up to an offsite location daily.
Who owns our data?
Your content is owned by you, and only you choose with whom to share your data. Learning objects are owned and managed by the creator.
Who has access to our data?
Only Cognise administrators and customer/technical support managers have access to your learning data and records. Our staff will not grant access to third parties or otherwise disseminate your learning data without your permission.
If there is a request for support, or if you hire our consulting services, then the person assigned to the request may, with your permission, log into your account for the purpose of troubleshooting and correcting the reported issue or performing the requested task.
The policies and practices of Cognise, and of the Amazon Web Services platform on which Cognise is hosted, are consistent with the objectives of the Health Insurance Portability and Accountability Act (HIPAA) with regard to data security and data privacy.
Does your company have a program in place to periodically test security controls?
Cognise is currently developing a program to periodically test security controls. This page will be updated as the program develops.